"you" and "your" means all persons or any of them named on the booking including anyone added or substituted at a later date, and/or the person who has signed the booking form and includes all the people on whose behalf it has been signed.
"we" and "us" means Off Limits Group Ltd.
"supplier" "representative" means the company or person handling or providing the activity or service on our behalf.
A non-refundable deposit is payable at the time of booking, which will be a minimum of £40 unless otherwise stated, and the balance payable in accordance with the product confirmed, which will be stated at the time of booking and payable at least 6 weeks before departure date.
In the event that you do not pay for the product specified within the time limits specified by Off Limits Group Ltd we reserve the right to cancel your booking on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator's terms and conditions and any applicable law.
If your group has an online payment system set-up any over the phone payments will incur a £10 handling fee per transaction.
We are a Member of ABTA, membership number Y6384. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved
Off Limits Group is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel, Package Tours Regulations 1992" all passengers booking with Off Limits Group Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Off Limits Group Limited. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.
Activity only bookings are not covered under "The Package Tours Regulations 1992".
The receipt/invoice is your final account and no further reminder regarding payment will be sent.
All cancellations must be received in writing immediately. Cancellation charges are as follows (except for flight bookings), percentages referring to the total price:
0-56 days before travel date - 100%
57-70 days before travel date - 50%
more than 71 days before travel date - loss of deposit
It is not possible to change your travel dates to more than three months difference to your original date without incurring cancellation charges.
If you only cancel part of your booking or decrease the number of people in the party then any relevant refund will only be paid once the entire booking has been recalculated and any changes in price taken into account.
By making a monetary payment, this establishes a contract with us, supported by our terms and conditions. We strongly advise that you thoroughly read through our terms and conditions to understand the booking process and any cancellation terms before making any payments to us.
If you make an unjustified payment charge-back, then you will be liable to pay us within 7 days of our request:
· a) An amount equal to the amount of the charge back;
· b) All third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor / card issuer.
· c) An administration fee of £25
· d) All reasonable costs, losses or expenses incurred in recovering the amounts referred to in this clause.
· e) If you dispute a payment with your bank, that is intended to reach us, a charge of £25 per transaction will be charged. Payments may appear under the name of 'Off Limits Group L BGC or OFF LIMITS' on your statement.
Refund charges are applicable at £10 per transaction.
All payments made in respect of flight bookings are non-refundable at any time.
Where possible we will endeavour to accommodate any reasonable request to change your booking. Where your travel arrangements depend on a certain number of people and your change involves a change to the number of people in your party the price for the entire booking will be recalculated on the basis of the new party size. Where we are not able, at our discretion, to help you in respect of your request to change your booking and you are not prepared to proceed with your travel arrangements as booked this will be treated as a cancellation and you will have to pay the cancellation charges set out above in this paragraph.
Changes to your booking must be confirmed in writing by the lead passenger to your event organiser; no changes can be made within 28 days of travel. Any changes will incur an administration fee of £40 booking in addition to the cost of any extra services required. If full payment is not made by the stated due date £15.00 late payment fees will be added to your booking.
Requests to change your accommodation can only be done within 28 days of booking, or once notified of the intended property name.
Single beds are requested for all of our bookings, however they are not guaranteed. Bookings will be subject to availability, and based on double, single or pull out sofa beds unless a higher amount is paid to avoid this.
If you wish to cancel your booking entirely or in part in between your initial deposit payment, and the deposit due date, you will be subject to an additional £100 fee not including any deposits already paid.
Accommodation security deposits are required to be paid in all destinations, the amounts may vary, please get in touch in advance if you require to know the amount in advance.
Please note that if you change the date of your reservation considerably, the terms and conditions apply based on your original travel date, this may include payment deadlines or cancellation charges. If you are unsure, please check with your booking agent before making a change to your booking.
By Off Limits Group LTD
Although it is unlikely that we will need to make changes or cancellations we reserve the right to do so at any time. Most of these changes will be minor and due to circumstances beyond our control. We shall inform you of such changes as soon as possible and offer an alternative of a comparable standard, if available. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Very rarely, we may be forced by "force majeure" to change or terminate any part or all of your booking either immediately before or after departure. If this situation does occur we will not make any refunds unless we obtain refunds from our suppliers, nor can we pay any compensation or meet any costs or expenses you incur as a result.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these booking conditions, "force majeure" means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with your own and the other party's legal costs) as a result of your actions.
We expect our clients to have consideration for other people. If, in our reasonable opinion, or in the opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without your prior notice, to terminate the booking of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements.
No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
In the unlikely event that you are dissatisfied with any services provided by us or our representatives you must immediately inform the relevant supplier. Failure to notify the supplier immediately whilst on your trip may deprive us/them of the opportunity to rectify the complaint whilst you are away and this may affect your rights under this contract.
If your complaint is not resolved locally and you remain dissatisfied you must email or write to us – Off Limits Group LTD, 3 Coombe Road, Moorgreen, Nottinghamshire, NG16 3SU - within 28 days of your return home. We will acknowledge receipt of your correspondence and we will respond to all complaints in written format within 28 days. Please rest assured we will do our best to resolve your case more swiftly than this. No complaint will be accepted after 28 days of your return and you will be deemed to have been fully satisfied with all parts of the booking made by us.
Please note that you may not take any action or other step(s) with a potentially adverse, negative or prejudicial impact on us and/or our reputation, whether via social or any other media and/or in any other form, in respect of any complaint (substantiated or otherwise) or the subject matter thereof: (i) if such complaint is satisfactorily resolved or deemed to be resolved under and in accordance with our internal Complaints Procedure or otherwise resolved to your communicated satisfaction; or (ii) without first following our internal Complaints Procedure to its conclusion, and we reserve our legal entitlement to exercise any and all rights and remedies available to us in respect of any failure by you to do so (and/or in respect of any unsubstantiated complaint).
The contractual terms and conditions of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms which may limit or exclude liability to you for certain events.
In respect of activities arranged by us as part of your travel arrangements, we act only as booking agent. We therefore exclude all liability for any aspect of the activity arrangements and, in particular, liability for any loss, personal injury or death. Where activities are indicated as being available it is not intended that this should be taken as a recommendation to take part. We neither own nor operate these facilities and therefore cannot and do not provide assurances that they are maintained or operated with customers safety in mind. Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.
It is your responsibility to arrive at all departure or pick-up points at the time specified in the tickets and/or itineraries supplied by Off Limits Group Ltd.
We will not accept responsibility for the consequences of late or non-arrival as specified above and no money will be refunded if you miss any part of your weekend as a result. Where the arrival time for your flight is delayed and we have arranged airport transfers it is your responsibility to contact the local guide/supplier given to you on your paperwork to advise of the delay. We will endeavour to hold the transfer for as long as possible but if this is not possible you will have to make your own arrangements on arrival and Off Limits Group LTD will not be liable for any additional costs incurred or refunds if you have not followed the above procedure.
You are responsible for the provision of necessary valid documents required for your trip including visas.
We strongly advise all customers to have adequate travel insurance in place as soon as a booking is confirmed, including adequate cover for any activities included in your weekend. This is your responsibility and an insurance waiver form must be signed by you to this effect.
Prior to travelling abroad, you are advised to study the information given in DHSS Leaflet "Protect your Health Abroad".